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In this video, I'm going to show you how
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you can troubleshoot your Fenix browser.
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So, if you have been trying to use
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Fenix, but all of a sudden it can't open
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or when it opens it keeps on closing or
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it crashes, then let me show you how you
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can fix this problem and get your app or
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browser up and running without any
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issue. My name is Isaac and this is a
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minute with AI. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. Now in the
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first method we need to go ahead and
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look for the app information page and
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that's where we shall do our first
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troubleshooting. To do that it is quite
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simple. Just head over to settings on
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your smartphone and from settings scroll
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down until you see an option called
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apps. Now depending on your smartphone
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I'm using a Redmi smartphone. This
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process should be more or less the same
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on any other Android smartphone. Uh from
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apps look for the option called manage
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apps and under it go ahead and open it
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to display all the apps. From here go
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ahead and look for your app by scrolling
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down this list and as you can see my app
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is here. Alternatively you can search
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for your app here. So if I tap on it you
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can see I'm on the app information page
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and this is where we are going to do our
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troubleshooting. However, if getting to
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this page is quite tedious for you then
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let me show you a shortcut. For the
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shortcut, just go back and locate your
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app. And this time around, instead of
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tapping on it, go ahead and long press
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on it. And you'll see here we have here,
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look at down below app info. If I tap on
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it again, I'm taken to the same app
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information page. Now, from here, we
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want to go ahead and clear the app data
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and especially the cache data. So, if I
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tap on storage, you can see we have a
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lot of cache data on this app and this
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is one of the reason why I'm
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experiencing or the app is not
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functioning well. So when you talk of
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cache data or cache files, we talking of
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small files that your app normally
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stores to enhance user experience. Now
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the problem is when these files
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accumulate, they might sometimes cause
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your app to malfunction. So to restore
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this, go ahead and tap on clear data
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here and then choose the second option
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which is clear cache and then okay. And
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now restart your smartphone. As you can
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see the cache data has been reduced to
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zero from here. Now reset your
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smartphone and then try opening your
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appresh and it should now be working
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well without any problem. However, if
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this didn't solve your problem then
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proceed to the next method which is
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looking for the app through Google Play
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Store. That will depend whether you are
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on Android or iPhone. If you are on
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iPhone go to App Store. So I'm on
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Android and therefore look for the app
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through Google Play Store. So my Play
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Store is here. I'll tap on it and look
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for Fenix app. You can see it is here.
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From here, search for any or look for
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any option called update. If it is here,
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it means you have been using an outdated
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version of your Fenix app. So, go ahead
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and tap on update and then this will go
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ahead and download the latest version of
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Fenix browser and then install it on
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your smartphone and from this go ahead
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and tap on Fenix or open. And now you
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should get your app running without any
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other problem. This should have fixed
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all the challenges that you are
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experiencing with your Fenix app. So if
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you have any other question kindly let
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me know in the comment section.
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Otherwise if this video is helpful
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please like it and also subscribe to my
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channel. Thanks for watching and let's
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meet in the next video.
