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If you can't open your Kilimol app or
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the app keeps on crashing or stopping
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whenever you try to open it, then let me
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show you how you can troubleshoot these
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problems and fix all these problems that
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are associated with your kill app. My
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name is Isaac and if you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. All right,
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let's get into it. So I have here my
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Kilimal app and I'd like to go ahead and
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fix problems that are associated with
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this app. To do so there are quite a
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number of steps you can take. In the
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first method I need to access the app
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information page. To do that it is quite
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simple. Just head over to settings and
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then click on it and from settings
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scroll down until you see this option
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called apps. Now under apps look for
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manage apps. Now this might depend on
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your smartphone. On some smartphone, it
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might be written all apps or more apps.
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Then look for your app and here my kill
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app is here. Alternatively, you can just
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search for your app using this search
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app option. Once you find your app, go
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ahead and tap on it and you'll get to
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the app information page. And this is
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where we shall do our first
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troubleshooting. However, if getting to
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this page is quite tedious or you can't
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find this page, then let me show you a
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shortcut method that you can use. For
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that just go back and go ahead and look
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for your app. And as you can see, my app
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is here. From here, proceed and long
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press on it. And you'll see app info is
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here. So if I go ahead and tap on it, it
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will again take me to the same app info
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page. From here, we want to go ahead and
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clear cache data for this app. And we
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can do it using clear data here. So if I
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go to storage, you can see we have a lot
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of cache data on this Kimol app. Now
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when you talk of cache data, we are
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talking of small files that are normally
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stored on your app to enhance user
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experience. However, the accumulation of
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these files might cause your app to
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malfunction. So the best thing to do is
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to go ahead and delete all of them. And
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you can delete all of them using the
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clear data option here. So if I go ahead
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and tap on it, you can see we have two
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functions here. Clear all data and clear
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cache. Proceed and select this function
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clear cache. Then okay. And as you can
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see, our cache files or cache data has
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been wiped. From here, go ahead and
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restart your smartphone and then open
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your app. And now it should be working
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just fine. However, if this didn't solve
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your problem, then proceed to the second
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method. And that is coming back to this
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page again. And then this time around,
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go ahead and clear all data by typing on
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it and then okay. And then here you'll
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need to go ahead and log in a fresh to
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your account. And this should have
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solved your problem. However, if this
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tool didn't solve your problem, then let
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me show you a third and final method you
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can use. For that, you need to access
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your app either through Google Play
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Store or App Store and look for any
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update if it is available. For that,
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I'll go ahead and look for Google Play
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Store because I'm on Android and
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therefore I'll click on that and search
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for my app. You can see my Kilimol app
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is here. From here, look for any update
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if it is available. You will see it here
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written update. Go ahead and tap on
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update. For my case, I can't update
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because I already have the latest
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version of this app. Once you have
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updated it, you'll have now the latest
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version of Kilimol app on your
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smartphone. Now, one of the reason why
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your app might be malfunctioning is
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because you have been using an outdated
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version of Kilimal app which is prone to
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security issues and also bugs. So once
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you get the latest version now you can
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proceed and open it and then start using
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this latest version of Kiml app that
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comes with the latest features and also
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more security features. So if you have
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any other question kindly let me know in
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the comment section. Otherwise thanks
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for watching and let's meet in the next
